Before you sign up

Membership terms

Services provided by RoccaGuard LLC, an Arizona limited liability company.

Version 2026-10-11

Your membership and equipment

Your selected signup lists the membership, quantities and prices. One membership covers one residence, including its connected cooling systems. Choose membership only if compatible sensors are already installed; no equipment or installation is included in that purchase. A full setup includes a sensor package and standard installation for each selected cooling system. You own purchased equipment. Additional equipment, difficult probe routing, repairs, parts and work outside standard installation require a separate approved quote.

Installation and activation

Standard installation is available in Scottsdale and Paradise Valley, Arizona. Working Wi-Fi, suitable sensor locations and authorized property access are required. Signup reserves your selection without payment. We arrange installation or verify your existing sensors, then confirm connected readings, contacts and dashboard access. Your private checkout opens after this setup is complete. If service cannot be provided, contact us to cancel the uncharged signup.

Payment and membership renewal

Choose monthly or annual billing when you sign up. No subscription charge is taken before installation is complete and sensors are connected. After RoccaGuard confirms setup, you review the final invoice and complete secure checkout. The first payment includes your first month or first 12 months of membership, plus equipment and installation only when included in your selection, and tax. Both billing options include the same membership benefits. Annual billing covers 12 months at the yearly amount shown in your accepted offer. Billing begins with successful checkout and renews monthly or annually until canceled. Equipment and installation charges do not recur. Stripe displays the final total before payment. Website price changes do not change an existing subscription. Cancellation takes effect at the end of the paid period; contact us about refund requests.

Cancellation and refunds

You can cancel future renewals through Manage billing or by contacting us before your next billing date. Cancellation takes effect at the end of your paid membership period. To cancel installation, resolve a billing error, or request a refund, contact us so we can review your order and any equipment or work already provided. Statutory rights are unaffected.

Coverage and service coordination

One membership covers one residence, including its connected wine rooms, with 24/7 sensor monitoring, after-hours technician service and priority scheduling. Sensor packages and installation are charged for each cooling system. Automated sensor alerts run 24/7 to our office.

Your membership includes after-hours support and priority scheduling, including evenings and weekends. With your approval, we share findings and help coordinate your preferred cooling-system vendor. RoccaGuard monitoring-sensor troubleshooting and sensor-battery replacement visits are included. Cooling-system vendor visits, repairs and parts are separate charges, approved by you or your authorized contact. Visits depend on availability and authorized property access.

Cooling-system maintenance, vendor service visits, repairs and replacement equipment are separate vendor services. Initial sensor equipment, installation, new or out-of-warranty replacement sensor hardware and applicable tax are additional. RoccaGuard monitoring-sensor troubleshooting and sensor-battery replacement visits are included. Historical access covers records available to RoccaGuard. Verified new owners may receive reviewed property service records; former owners’ private contact, billing, travel and access information stays separate.

Your membership does not authorize us to approve repairs, enter the property, or spend on your behalf without your separate instructions. Your preferred contractor remains responsible for their diagnosis and repair work.

Membership benefits and history

RoccaGuard offers one membership with monthly or annual billing. Both billing options include the same benefits: 24/7 sensor monitoring with after-hours technician service and priority scheduling, expert monitoring and outreach, weekly performance reviews, quarterly written cellar-health reports, vendor coordination, included sensor troubleshooting and sensor-battery replacement, Away Mode and return reviews, all available readings and seasonal comparisons, service records and technician notes, photos and private files, reviewed verified ownership handover and weather-aware humidity monitoring.

After-hours service coordination is available beyond normal business hours, including evenings and weekends. Cooling-system service is provided by your preferred vendor; an on-site visit depends on availability, property access and your approval of separate vendor charges.

Available history begins when readings or records are collected. Ownership handover requires verification and review; previous owners’ private contacts, billing, travel and access instructions remain separate. Vendor maintenance, repairs, parts, cooling equipment, initial sensors, installation and applicable tax are additional.

Included monitoring-sensor support

Your membership includes remote troubleshooting with you or your approved home manager, and in-person RoccaGuard visits when needed to troubleshoot or reconnect monitoring sensors. New or replacement sensor hardware costs extra, apart from qualifying manufacturer warranty replacements and the temporary sensor assistance described below. Cooling-system maintenance, repairs and parts are separate vendor services. Visits depend on availability and your property-access permissions.

RoccaGuard tracks the battery percentage reported by connected sensors when available. Sensor-battery replacement is included in your membership. If you do not have an annual vendor maintenance visit, RoccaGuard will arrange a dedicated sensor-battery replacement visit at no extra charge, subject to access and availability. We strongly recommend annual cooling-system maintenance with your preferred vendor; that maintenance is a separate vendor service. Battery percentages do not establish an exact remaining runtime.

If your sensor qualifies for a manufacturer's warranty replacement, RoccaGuard will handle the claim on your behalf and provide a temporary sensor at no extra charge while the replacement is pending. The manufacturer's eligibility rules and replacement terms apply. This assistance helps keep monitoring active; it does not guarantee uninterrupted readings or a particular replacement date. New or out-of-warranty replacement sensor hardware is an additional charge.

See our service guide for sensor setup, vendor coordination, access permissions and other frequently asked questions.

Membership and monitoring pauses

For renovation or an extended break, contact RoccaGuard to request a membership pause. After verification, future membership payments and managed monitoring pause, and unused prepaid monitoring time is frozen. When you resume, the remaining paid time carries forward before your next renewal. Sensor readings can continue unless collection is also paused. Pausing monitoring checks or sensor collection alone does not change billing. Saved history is preserved.

Weather-aware monitoring

Your membership includes local weather context, bounded observation of qualifying mild humidity rises, and automatic storage of outdoor observations with matching indoor readings. Weather evidence does not establish the cause of a change, guarantee fault detection, or automatically adjust your limits. Missing or unsuitable weather evidence keeps normal alert rules in effect. New weather collection and weather-related holds stop when membership access ends; previously saved records remain retained.

Monitoring limitations

Monitoring helps identify changes that deserve attention. It cannot guarantee detection of every fault or prevention of loss. Readings and notifications depend on correctly installed sensors, batteries, power, internet, and third-party services. Temperature differences need to be interpreted in context; they are not a definitive equipment diagnosis. RoccaGuard is not a life-safety service and does not dispatch police, fire or medical responders.

Privacy notice

For signup and billing, we use your contact details, installation address, selected plan, payment status, and billing references to process your order, arrange installation, support your account, and maintain business records. Stripe processes payment details on its hosted checkout and billing pages. RoccaGuard does not receive or store your full card number.

When monitoring is activated, we use the configured sensor readings, equipment information, contact preferences, and incident history to provide your selected service. We share relevant information with service providers only as needed to deliver the service and with your authorized technician when coordinating work. Our hosting, database, payment, and communication providers process information needed for their functions.

Access is limited to authorized people and service systems. We retain information needed to operate your account, meet recordkeeping requirements, and resolve service or billing matters. Contact us to request access, corrections, or deletion of information, subject to records we must retain. We use essential account and checkout cookies; no card details are stored in those cookies.

Website AI chat

The optional website assistant uses OpenAI to answer questions from RoccaGuard’s published public website information. When you send a question, your question and recent questions in that chat are processed by OpenAI. Please do not include passwords, payment information, private addresses, or other sensitive details. The assistant does not access client accounts, sensor readings, billing records, or private files and cannot request or dispatch service.

RoccaGuard does not save chat transcripts in its database. Chats remain in the current browser page until you start a new chat, reload, or leave. Request counts and temporarily retained hashed network identifiers limit misuse and API spending. OpenAI requests use store: false; OpenAI’s applicable processing and abuse-monitoring policies still apply. Answers may be incomplete or mistaken; contact RoccaGuard directly for confirmation and urgent concerns.

Contact

Questions about installation, billing, privacy, or these terms: gregrocca@roccaguard.com.